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Privacy Policy

Privacy Policy

Thank you for visiting crocsnz.co.nz, including the Crocs online store.Your access to and use of this Website is subject to the following Privacy Policy and all applicable laws.

We understand your concerns about privacy and we want to assure you that Crocs takes privacy matters seriously. Therefore, we are providing this Privacy Policy explaining our online information practices and the choices you can make about the way your information, including your Personally Identifiable Information, is collected and used.

Our website is a 100% owned and operated New Zealand business. All transactions will be billed in New Zealand dollars. 

What is considered personal information?

Within this policy, 'Personal Information' means the same as it does within the Privacy Act 1993. In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses) and possibly financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.

The primary purpose for which we collect information about you is to enable us to perform our business activities, and to provide the best possible quality of customer service. Any information that we collect will not be used in ways that you have not consented to. Your personal information will not be shared, sold, rented or disclosed other than as described within this Privacy Policy, or as permitted by the Privacy Act.

Your Consent

By submitting information to us and/or by using our Website, you give your consent that all information that you submit, including your Personally Identifiable Information, may be processed by Crocs in the manner and for the purposes described below. If you do not agree to be bound by this Privacy Policy, you may not access or use this Website.

What Type of Information Does Crocs Collect?

We collect two types of information from visitors to the Website, “Automatic Anonymous Information,” or “AAI,” (which does not, in and of itself, identify you personally) and “Personally Identifiable Information,” or “PII,” which is individually identifiable information or opinion (whether true or not) about you that could reasonably permit one to identify or contact you.

Information You Manually Provide. We collect the PII you manually provide (using your keyboard, touchpad, and/or mouse) when you use our Website. At various places on the Website, we may request certain PII, such as your name, phone number, email, billing address, shipping address and other PII. You may choose to provide PII in order to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing Feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the Website.

Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. It typically includes your IP address, the address of the web page you were visiting when you accessed our Website, the name of your operating system, the name and version of your browser, and the date and time of your visit. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. We use this information to improve the Content and functionality of this Website, and to better understand and serve our visitors. The information we receive from your web browser does not, in and of itself, identify you personally. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you. For example, Crocs may combine your IP address, geo location, search queries, etc with the information collected at check-out in order to identify you for various customer service and marketing activities.

Information from your mobile or tablet device. Likewise, if you download one of our mobile or tablet applications or access our Website through your mobile or tablet device, we may automatically collect certain information from or about your device. The types of information we may collect include the type of device you use, your device’s unique ID, the IP address of your device, your device’s operating system, the type of mobile or tablet Internet browsers you use, and information about the way you use our mobile or tablet application

Information Collected Using “Cookies” and Other Web Technologies. Most websites use “cookies” and/or similar technologies to place information about a user’s visit to that website in a small data text file that is stored on the user’s computer. Most browsers automatically accept cookies, but you may be able to configure your browser to prevent the use of cookies. Crocs may use cookies to make our services available or easier for you to use. For instance, we may use cookies to store preferences or to store items in your shopping cart between visits. We may also store PII or AAI in cookies to improve our services and facilitate your use of the Website, or to enable Crocs or our third-party advertising partners to display targeted advertisements which we think would be of interest to you. Acceptance of cookies is not a requirement to browse our Website, however certain features and services may require the use of cookies to work properly, including our shopping cart and check out features. 

In addition to cookies, we may also use “web beacons” and other web technologies to manage our Website and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to information that identifies you personally.

Cookies Delivered by Third Parties

In addition to the cookies we deliver to your computer through our Website, certain third parties may deliver cookies to you for a variety of reasons. For example, we are a Google Trusted Store and third parties may be placing and reading cookies on your browser, or using web beacons or similar technologies to collect information in connection with the Google Trusted Stores program. We also use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Website. To learn more about Google Analytics, click here. Other third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across nonaffiliated websites and delivering targeted advertisements either on our Website or on other websites.

Our Use of Your Information

Generally, we use the information we collect through our Website:

  • to provide the information, products and services you request;

  • to provide you with effective customer service;

  • to provide you with a personalized experience when you use our Website;

  • to contact you with information and notices related to your use of our Website;

  • to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);

  • to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us);

  • to improve the Content, functionality and usability of our Website;

  • to better understand your needs and interests;

  • to improve our products and services;

  • to improve our marketing and promotional efforts;

  • for security, credit or fraud prevention purposes; and

  • for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.

Credit Card Security

Your credit card details do not get stored, processed or transmitted through Crocs New Zealand website; all transactions are processed through Payment Express. Payment Express is a secure credit card payment service provided by Direct Payment Solutions, and they host and manage the payment page. All transaction sessions are stored and processed in encrypted strings. You can review their privacy policy here.

The name that will appear on cardholder statements: Crocs Liquid Brands. 


Due to the nature of our business being online retail we have a number of security checks in place to protect our website and our customers from such things as credit card theft. Our order system will automatically put orders on hold if it includes such things as high valued items or if a transaction has failed. To release your order you may be asked for Identification and proof of address so your order can be approved. Once checked and approved any proof of identity information collected in relation to your order will be deleted and you will be contacted by email to confirm that this has been done. Due to these checks your delivery may also be delayed.

Steps We Take to Safeguard your Information

We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of information you submit on or through our Website. For example, when collecting credit card information for online purchases, we offer secured-service transactions that encrypt your information in transit to thwart others from intercepting or misusing it. Unfortunately, no website, server, or database is completely secure or “hacker proof.” We therefore cannot guarantee that your PII will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination of PII contained in User-Generated Content you post on or through our Website, and you should have no expectation of privacy in such information.

Accessing and Updating Your Information

You always have the opportunity to review and change the information you provide to us by logging into the Website and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the “My Account” section of the site.

 

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